Transport communications

Portcare International is the press relations consultancy for the shipping and logistics industry. Formed by transport people for transport people. We can truly claim to understand our clients’ needs and ‘talk the same language’. Portcare provide effective, value for money PR to some of the industry’s best-known names.

“K” LINE UNIVERSITY 2024 Held

Kawasaki Kisen Kaisha, Ltd. (“K” LINE) organized “K” LINE UNIVERSITY 2024 (KLU 2024) to instill the “K” LINE Group’s management policy into and create a sense of unity among the members of the “K” LINE Group.

KLU 2024 took place over four days from Monday, October 21 to Thursday, October 24, following up on last year’s event, the first in eight years, and 24 members of the Group from “K” LINE’s overseas bases and Group companies in 18 countries and regions participated in the event.

“K” Line University 2024 –
Souvenir photo shoot after the closing ceremony

For the “K” LINE Group, embracing diverse values is a source of competitiveness in global business. On the subject of leadership, KLU 2024 featured explanations of the business strategy by management executives, a guided tour of the shipyard, workshops with participants including head office staff and other programs. By participating in a range of exchanges of views, the participants engaged in face-to-face communication designed to develop their embrace of diverse values and sense of unity (diversity and inclusion).

Moving forward, “K” LINE is committed to the continued growth of the Group as a whole while increasing its corporate value by embracing diverse value to secure and train personnel capable of supporting the portfolios of the different businesses and execute business strategies at a high level.

GEODIS Secures Supply Chain Innovator and Seafreight Partner of the Year at the Supply Chain Asia Awards 2024

Strengthening its position as a leader in providing multimodal freight solutions and helping customers optimize delivery efficiency and sustainability.

GEODIS has been recognised at the 2024 Supply Chain Asia Awards for their outstanding achievements, earning the titles Supply Chain Innovator of the Year, for their industry-leading GEODIS Road Network, and the Seafreight Partner of the Year.  The Awards gala, held in Bangkok, celebrated companies that have demonstrated best-in-class creativity and innovation in their business operations.

Caption Left to right: 
Onno Boots, President and CEO, Asia Pacific and Middle East, GEODIS.
Jaya Moorthi, Vice President, Global Supply Chain & Procurement, Schneider Electric.

Onno Boots, Regional President & CEO, GEODIS Asia Pacific and Middle East said, “These awards reflect our commitment to innovation and excellence in logistics. The Asia Pacific freight and logistics market is set to grow at a CAGR or 6.5% in the next 5 years and is expected to reach 3.67 trillion USD by 2030. Our strategic investments in our Intra-Asia Pacific multimodal freight network and logistics infrastructure have positioned us well to meet market demands. We are proud to lead the way in providing innovative and sustainable solutions that meet our customers’ need for more resilient supply chains, especially in today’s dynamic environment.”

The GEODIS Road Network is certified to (TAPA TSR) 2023 Level 1 Standard, the first in the international freight forwarding industry for cross-border road freight between Singapore and Malaysia. Leveraging industry-leading Internet of Things (IoT) security features and infrastructure, the GEODIS Road Network is integrated with major air hub and seaports, connecting Singapore, Malaysia, Thailand, Vietnam and China.  The Road Network enables an extensive range of multimodal options to meet customer needs for agile and flexible supply chains particularly during peak seasons and times of supply chain disruption.

GEODIS is amongst the top global players for Full Container Load (FCL) & Less than Container Load (LCL) services, connecting ports across the globe. Their solutions include 100% carbon insetting with sustainable marine fuel (SMF), optimized cargo flows through proprietary freight management technology, real-time freight visibility and tailored solutions for unique projects.

The Supply Chain Asia (SCA) Awards aims to celebrate the achievements of professional individuals and corporations that have contributed to the growth and development of the industry.

The Awards recognises best-in-class activity, rewarding executives who have delivered excellence, as well as companies that have adopted creativity and innovation in their business operations, thus leading to successful outcomes. The Supply Chain Innovator of the Year awards are accorded to companies who have successfully developed, crafted, or deployed innovative and transformative projects. The nominations of recognition awards are selected from industry professionals and community members of SCA.

GEODIS – www.geodis.com    

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in four lines of business: Global Freight Forwarding, Global Contract Logistics, Distribution & Express Transport, and European Road Network. With a global network spanning nearly 170 countries and 53 000 employees, GEODIS is ranked no. 5 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF group. 

“K” Line : Presentation and Panel Discussion at “Japan CCUS Summit”

Satoshi Kanamori, Managing Executive Officer at Kawasaki Kisen Kaisha, Ltd. (“K” LINE), presented “K” LINE’s projects regarding CCS (Carbon dioxide Capture and Storage) business developments at the “Japan CCUS Summit” *1 at Bellesalle Shibuya Garden in Tokyo, Japan on October 17.

In this presentation, he introduced “K” LINE’s initiatives for the establishment of CCS value chain through the Northern Lights Project*2 the world’s first full-scale CCS value chain project, and Offshore Sarawak CCS Project*3, which was selected as “Japanese Advanced CCS Project” by the Japan Organization for Metals and Energy Security (JOGMEC).

Also, in the panel discussion, he discussed the prospects and challenges towards the establishment of CCS value chain based on the theme “Enhancing the CCUS Infrastructure and Transportation to Consolidate the Development of Its Supply Chain” with other speakers who engage in CCS projects in the world.

“K” LINE group is promoting a variety of initiatives to support the decarbonization of its own operations and society in accordance with its long-term environmental policy, “Environmental Vision 2050”. The knowledge gained through “K” LINE’s advanced liquefied CO2 transport projects will be utilized in the development of projects with liquefied CO2 shipping that will sequentially begin to operate in Japan and overseas in the future with the aim of realizing a sustainable society and increasing “K” LINE’s corporate value.

(*1) 「Japan CCUS Summit」

https://www.japanccussummit.com/

(*2)  February 6, 2024: “K” LINE enters into charter contracts with Northern Lights for third liquefied CO2 vessels:

https://www.kline.co.jp/en/news/carbon-neutral/carbon-neutral-20240206.html

(*3) September 13, 2024: Commission a CCS engineering design work in Sarawak, Malaysia as the “Japanese Advanced CCS Projects” in FY2024

https://www.kline.co.jp/en/news/carbon-neutral/carbon-neutral-20240913.html

MAWANI, HPA and HPC Forge New Collaboration at IAPH World Port Conference

Hamburg, 16 October 2024 – Saudi Ports Authority (MAWANI), Hamburg Port Authority (HPA), and HPC Hamburg Port Consulting (HPC) today signed a pivotal Memorandum of Understanding (MOU) during the IAPH World Port Conference in Hamburg. This strategic cooperation will propel innovations in port operations, port development, and workforce capacity building. By harnessing their combined strengths, the parties are set to drive meaningful transformation in global port management.

The representatives in the photograph are (order from left to right):
Dr. Nils Kemme, Managing Director, HPC
Omar Talal Hariri, President of MAWANI
Lennart Kinau, HPA Board Member

The MOU signals a shared vision for tackling key challenges in modern port operations, including leveraging digitalization, optimizing waterborne transport infrastructure, and enhancing overall port efficiency. Each partner brings distinct capabilities to the table: MAWANI’s expertise in large-scale port management, HPA’s focus on port strategy and digitalization, and HPC’s deep knowledge of global project and innovation management in the maritime sector. Together, they will unlock synergies that aim to build smarter, greener and more resilient ports.

A Broad Scope for Collaboration
The partnership recognizes the vast potential for cooperation, particularly in optimizing port infrastructure and technology solutions. Through the MOU, the Parties have expressed their intent to promote best practices by regularly exchanging knowledge, expertise and best practice solutions. The focus will be on developing approaches to port management, building capacity, and driving technological advancements within the maritime sector.

Lennart Kinau, HPA Board Member, emphasized the significance of digital integration in modern port operations:

“As global trade evolves, ports must adapt with intelligent, data-driven systems. This partnership strengthens our position at the forefront of digital transformation, allowing us both to enhance efficiency and governance in port management as well as to achieve new levels of sustainability along critical trade routes like the East-West corridor.”

Enhancing Global Trade Connectivity
With its ambition to strengthen its role as a leader in the logistics sector, MAWANI views this collaboration as key to building connected and sustainable infrastructure across key global trade routes. Saudi Arabia’s ports are vital to international trade, particularly across Asia and Europe, and the MOU allows the Kingdom to leverage cutting-edge technologies to enhance efficiency and connectivity.

HPC’s Expertise Driving Innovation
With a history of executing complex port development projects worldwide, HPC plays a pivotal role in ensuring that this collaboration delivers tangible results. HPC’s extensive experience in digital transformation, coupled with its knowledge of sustainability practices, makes it a key driver of this alliance.

Nils Kemme, CEO of HPC, highlighted HPC’s role in shaping the future of ports:

“HPC has successfully delivered transformative port projects in over 130 countries for nearly half a century. This MOU builds on that legacy by focusing on the next generation of port solutions—automated systems, and smart digital platforms that redefine how ports operate and minimize environmental impact. We are excited to collaborate with MAWANI and HPA to push the boundaries of what modern and sustainable ports can achieve.”

A Framework for Action
Moving forward, the Parties will collaborate to develop actionable strategies. The focus will be on creating an agile, resilient port network that embraces technological innovations such as port AI, automated logistics, and advanced data-driven solutions. Regular knowledge exchanges and collaborative initiatives will ensure this partnership continuously adapts to the latest advancements in global maritime logistics.

The signing of this agreement at the IAPH World Port Conference marks the beginning of a bold journey to create future-proof, efficient ports that contribute to the global supply chain. By pooling their resources and expertise, MAWANI, HPA, and HPC are setting the stage for a transformative era in global port operations.

About HPC
HPC Hamburg Port Consulting is a global port and logistics consultancy specializing in strategic, operational, commercial, and digitalization services for the ports, terminals, and rail sectors. Since its founding in 1976, the Hamburg-based consultancy has successfully completed over 1,800 projects in 130 countries across six continents, covering the entire development cycle of port and terminal projects. HPC employs around 100 domain experts, including terminal operators, software engineers, logistics managers, transport economists, data scientists, and mathematicians. As a subsidiary of Hamburger Hafen und Logistik AG (HHLA), HPC has deep roots in container handling, break bulk, multipurpose, and hinterland operations. www.hamburgportconsulting.com

“K” LINE Carried Out Emergency Response Exercise

On October 10th, 2024, Kawasaki Kisen Kaisha, Ltd. (“K” LINE) carried out “the Emergency Response Exercise” as a part of training to optimally prepare for any major maritime accidents. The scenario of the exercise developed assuming that a coal carrier operated by “K” LINE collided with a tanker when she was transiting in the Tsugaru Straits. It confirmed a series of emergency response process by setting crisis-management headquarters upon receiving an incident report, establishing communication channel with ship owner, ship management company and conducting a mock press conference at the end of the exercise. During the press conference, journalists asked many questions, creating a tense atmosphere to a real conference.

While growing interest in safety and environmental protection over the world, “K” LINE Group positions the safe operation of vessels as the top priority in fulfilling its social responsibility as a shipping company. Moving forward, it will continue to contribute to society by preparing for unforeseen circumstances through large-scale accident response drills and by ensuring daily safe operations of its vessels.

Mr. Marine Appoints Charles Laarhuis as New CEO

October 15,   –  Mr. Marine is pleased to announce the appointment of Charles Laarhuis as its new Chief Executive Officer, effective 15 October 2024. Mr. Laarhuis succeeds Karel Peters in leading the global operations of the fast-growing TIC organization.

Charles Laarhuis, Chief Executive Officer, Mr. Marine

The Mr. Marine Board mentioned, “We are delighted to welcome Charles to our team. His proven leadership in diverse roles and deep understanding of the industry will be invaluable as we continue to expand our global services”.

With a robust background in the Maritime and Oil & Gas sectors, Charles brings a wealth of experience to Mr. Marine. After several years at sea as a marine engineer, he transitioned to shore-based leadership roles in the TIC (Testing, Inspection, and Certification) and classification fields, overseeing operations across North America, Europe, Africa, and Asia. Most recently, he focused on developing new products and engaging in M&A activities within the TIC sector, successfully expanding into emerging markets.

“On behalf of the board, we also want to extend our heartfelt thanks to Karel Peters for his invaluable contribution to Mr. Marine over the past four and a half years. Under Karel’s leadership, Mr. Marine added two new business lines to the portfolio, expanded its network, and strengthened global operations. His commitment to excellence and care for people have positioned Mr. Marine for continued success and growth.”

The new CEO, Charles Laarhuis shared enthusiastically, “I am excited to join Mr. Marine in its journey towards innovation and growth in the marine sector. My goal is to build on the strong foundation laid by Karel Peters and drive forward our mission of ensuring the safety and compliance of vessels worldwide. I believe in fostering a culture of collaboration and excellence, empowering our team to exceed client expectations and adapt to the evolving needs of the marine industry.”

About Mr. Marine

Mr. Marine is a global market leader in the testing, inspection, and certification of marine elevators, ballast water treatment systems, and marine fixed and portable instruments. Established in 2002, Mr. Marine boasts a global network of strategically located service engineers in over 300 ports worldwide. Its expanding client base includes many of the world’s leading ship-owning and management companies. People are at the heart of the company, working daily towards the same mission: to keep vessels safe and compliant anywhere in the world.

Romanian-German-Estonian Team Delivers Specification for Port Community System (PCS) to Port of Constanta

Hamburg, 14 October 2024 – Romanian IT company Critical Technologies SRL (consortium leader), German port consultancy HPC Hamburg Port Consulting (HPC), and two Estonian maritime and shipping partners, EN Shipping OÜ and Saaresalu OÜ, have delivered a tailor-made specification for a Port Community System for the Port of Constanta, which is intended to be implemented.

The Port of Constanta is on a strategic mission to become a premier gateway in the Black Sea region. To achieve this, the port is making significant investments in both its physical and digital infrastructure. As part of this transformative effort, the port aims to streamline communication within its community by establishing a state-of-the-art Port Community System (PCS).

Port of Constanta

Recognizing the need for a comprehensive feasibility study, the port launched a public tender, which was won by the consortium. HPC has led the overall project management while the other project tasks were distributed between the business partners. The scope of the tasks included port process analysis, data management analysis, governance model, business model, and risk analysis. As a result, the port will receive a clear specification and recommendation for the implementation of the PCS. This system will enhance efficiency, coordination, and communication across the port, solidifying the Port of Constanta’s position as a key hub in the Black Sea.

Mihai Teodorescu, the Executive Director of the Port Administration states that “Building on the comprehensive feasibility study, we are now ready to develop the Port Community System. This innovative platform will revolutionize information exchange within the port, offering a secure and intelligent communication channel for all stakeholders. By linking the port administration, operators, businesses, and essential institutions like customs, ANSVA, and border police, the PCS will drive unparalleled efficiency and cooperation, significantly improving performance and service quality.”

Dragos Basmaluta, CEO of Critical Technologies mentioned: “By implementation of its cutting-edge Port Community System, designed to enhance efficiency, communication, and coordination among all stakeholders involved in port operations, the Port of Constanta will consolidate its position as a very important logistic asset for Romania and The European Union.”

Frank Busse, Partner and Vice President Europe at HPC, summarized the key takeaways: “It’s essential to involve stakeholders early and understand their unique processes and requirements. Rather than simply digitizing existing processes, we must challenge the status quo and engineer digital-enabled solutions that optimize efficiency and performance. Additionally, having a robust game plan to mitigate external risks, such as legislative restrictions on electronic data exchange and the transition from paper-based processes, is crucial. These strategies are critical for the successful development and implementation of a PCS.”

Eero Naaber from EN Shipping states that “digitalization is first and foremost a change in people’s behavior from a paper-based process to a digital-based process.. However, for this to happen successfully, the digital system must provide a user friendly and secure environment that people can trust. In changing these behavioral habits, it is extremely important to involve the participants during the planning of the digital system and, of course, during the subsequent development.”

Riina Palu from Saaresalu, responsible for governance modelling and risk mitigation in the project, emphasizes that good governance of a digital solution is essential for effectively managing risk related to both the environment and the system itself. “It establishes a framework for decision-making involving port community stakeholders that considers potential risks and implements strategies to mitigate them. Clear roles and responsibilities, transparent processes, and accountability measures are key elements of a well-established digital governance”.

About the National Company Maritime Ports Administration S.A. Constanta:

The Port of Constanta (with Constanta zone, Midia zone, Mangalia Zone, Basarabi Zone, Tomis Marina) is a public-private maritime port owned by the Romanian State which is responsible for their regulation and function. The National Company “Maritime Ports Administration” S.A. Constanta (MPA) is a company under the authority of the Ministry of Transports and Infrastructure.

About the Consortium:

Critical Technologies is a Romanian company specialized in IT&C consultancy and integration of complex systems. The mission of the company is to contribute to the digitalization of the Romanian state-owned companies and governmental agencies. https://www.criticaltechnologies.ro/

HPC Hamburg Port Consulting is a logistics consultancy specializing in strategy and transformation services for the ports, terminals and rail sectors. Since its foundation in 1976, the Hamburg-based consultancy has completed around 1,800 projects in 130 countries on six continents along the entire development cycle of port and terminal projects. HPC employs around 100 technical experts with backgrounds as terminal operators, software engineers, logistics managers, transport economists, data scientists and mathematicians. As a subsidiary of Hamburger Hafen und Logistik AG (HHLA), HPC has its roots in port handling of containers, break bulk and multipurpose as well as hinterland operations. www.hamburgportconsulting.com

Saaresalu was established in April 2010 as a consultancy for maritime and logistics projects.  Throughout the years, Saaresalu has been offering tailor made project management and business development services for public and private sector clients keeping the focus in maritime, transport and logistics sector.  In the maritime sector, projects involve assisting governments with digitalization initiatives worldwide, with the EBRD-financed “Georgia: Port Community System” being a flagship project in this domain.

EN Shipping focuses on project delivery and consultancy in maritime domain. It specializes on project initiation, team assembling, project management and delivery, expert advisory and consultancy on global scale. EN Shipping CEO Eero Naaber acted as a project manager in the current undertaking. www.enshipping.ee Read more in Romanian: https://www.portofconstantza.com/pn/ro/stire/1/0/20699

Rumänisch-deutsch-estnisches Team liefert Spezifikation für Port Community System an den Hafen von Constanta

Hamburg, 14 Oktober 2024 – Das rumänische IT-Unternehmen Critical Technologies SRL (Konsortialführer), die deutsche Hafenberatung HPC Hamburg Port Consulting (HPC) sowie die beiden estnischen Schifffahrts- und Logistikpartner EN Shipping OÜ und Saaresalu OÜ haben eine maßgeschneiderte Spezifikation für ein Port Community System (PCS) für den Hafen von Constanța vorgelegt, das für die Umsetzung bestimmt ist.

Der Hafen von Constanta hat sich zum Ziel gesetzt, sich zu einem der wichtigsten Häfen in der Schwarzmeerregion zu entwickeln. Um dies zu erreichen, investiert der Hafen erheblich in seine physische und digitale Infrastruktur. Im Rahmen dieser Transformationsstrategie plant der Hafen, die Kommunikation innerhalb seiner Gemeinschaft durch die Einführung eines hochmodernen Port Community Systems (PCS) zu optimieren.

Angesichts der Notwendigkeit einer umfassenden Machbarkeitsstudie hat der Hafen eine öffentliche Ausschreibung durchgeführt, die das Konsortium für sich entscheiden konnte. HPC übernahm das gesamte Projektmanagement, während die anderen Projektaufgaben auf die Geschäftspartner verteilt wurden. Der Aufgabenbereich umfasste die Analyse von Hafenprozessen, die Datenmanagementanalyse, das Governance-Modell, das Geschäftsmodell sowie die Risikoanalyse. Als Ergebnis hat der Hafen eine klare Spezifikation und Empfehlung für die Implementierung des PCS erhalten. Dieses System wird die Effizienz, Koordination und Kommunikation im gesamten Hafen verbessern und die Position des Hafens von Constanta als wichtige Drehscheibe im Schwarzen Meer weiter festigen.

Mihai Teodorescu, Geschäftsführer der Hafenverwaltung, erklärt: „Aufbauend auf der umfassenden Machbarkeitsstudie sind wir nun bereit, das Port Community System zu entwickeln. Diese innovative Plattform wird den Informationsaustausch innerhalb des Hafens grundlegend verändern und einen sicheren und intelligenten Kommunikationskanal für alle Beteiligten bieten. Durch die Vernetzung von Hafenverwaltung, Betreibern, Unternehmen und wichtigen Institutionen wie Zoll, ANSVA und Grenzpolizei wird das PCS für eine beispiellose Effizienz und Zusammenarbeit sorgen und so die Leistung und Servicequalität erheblich verbessern.“

Dragos Basmaluta, CEO von Critical Technologies, betont: „Mit der Implementierung seines hochmodernen Port Community Systems, das darauf ausgelegt ist, Effizienz, Kommunikation und Koordination aller am Hafenbetrieb beteiligten Akteure zu optimieren, wird der Hafen von Constanța seine Position als bedeutendes logistisches Asset für Rumänien und die Europäische Union weiter festigen.“

Frank Busse, Partner und Vice President Europa bei HPC, fasst die wichtigsten Erkenntnisse zusammen: „Es ist entscheidend, die Interessengruppen frühzeitig einzubinden und ihre individuellen Prozesse und Anforderungen zu verstehen. Anstatt lediglich bestehende Prozesse zu digitalisieren, müssen wir den Status quo hinterfragen und digitale Lösungen entwickeln, die Effizienz und Leistung optimieren. Darüber hinaus ist es unerlässlich, einen soliden Plan zu haben, um externe Risiken wie gesetzliche Einschränkungen beim elektronischen Datenaustausch und den Übergang von papierbasierten Prozessen abzufedern. Diese Strategien sind von entscheidender Bedeutung für die erfolgreiche Entwicklung und Implementierung eines PCS.“

Eero Naaber von EN Shipping erklärt: „Digitalisierung bedeutet in erster Linie eine Veränderung des menschlichen Verhaltens – vom papierbasierten Prozess hin zu einem digitalen, prozessorientierten Ansatz. Damit dies erfolgreich gelingt, muss das digitale System jedoch eine benutzerfreundliche und sichere Umgebung bieten, der die Menschen vertrauen können. Bei der Veränderung dieser Verhaltensgewohnheiten ist es äußerst wichtig, die Beteiligten bereits in der Planungsphase des digitalen Systems und natürlich auch während der anschließenden Entwicklung einzubeziehen.“

Riina Palu von Saaresalu, verantwortlich für das Governance-Modell und die Risikominderung im Projekt, betont, dass eine gute Governance einer digitalen Lösung unerlässlich ist, um Risiken – sowohl im Hinblick auf die Umgebung als auch das System selbst – effektiv zu steuern. „Sie schafft einen Entscheidungsrahmen, der die Interessengruppen der Hafengemeinschaft einbindet, potenzielle Risiken berücksichtigt und Strategien zu deren Minderung umsetzt. Klare Rollen und Verantwortlichkeiten, transparente Prozesse und Maßnahmen zur Rechenschaftspflicht sind wesentliche Elemente einer gut etablierten digitalen Governance.“

Über die National Company Maritime Ports Administration S.A. Constanța:
Der Hafen von Constanța (mit den Zonen Constanța, Midia, Mangalia, Basarabi, Tomis Marina) ist ein öffentlich-privater Seehafen im Besitz des rumänischen Staates, der für seine Regulierung und Funktion verantwortlich ist. Die National Company “Maritime Ports Administration” S.A. Constanța (MPA) ist ein Unternehmen unter der Aufsicht des Ministeriums für Verkehr und Infrastruktur.

Über das Konsortium:

Critical Technologies ist ein rumänisches Unternehmen, das sich auf IT&C-Beratung und die Integration komplexer Systeme spezialisiert hat. Die Mission des Unternehmens ist es, zur Digitalisierung staatseigener Unternehmen und Regierungsbehörden in Rumänien beizutragen. https://www.criticaltechnologies.ro/

HPC Hamburg Port Consulting ist eine Logistikberatung, die sich auf Strategie- und Transformationsdienstleistungen für die Hafen-, Terminal- und Eisenbahnsektoren spezialisiert hat. Seit seiner Gründung im Jahr 1976 hat das in Hamburg ansässige Beratungsunternehmen rund 1.800 Projekte in 130 Ländern auf sechs Kontinenten entlang des gesamten Entwicklungszyklus von Hafen- und Terminalprojekten abgeschlossen. HPC beschäftigt rund 100 technische Experten mit Hintergründen als Terminalbetreiber, Softwareingenieure, Logistikmanager, Verkehrswirtschaftler, Datenwissenschaftler und Mathematiker. Als Tochtergesellschaft der Hamburger Hafen und Logistik AG (HHLA) hat HPC seine Wurzeln in der Hafenabwicklung von Containern, Stückgut und Mehrzweckgütern sowie im Hinterlandverkehr. www.hamburgportconsulting.com

Saaresalu wurde im April 2010 als Beratungsunternehmen für maritime und Logistikprojekte gegründet. Im Laufe der Jahre hat Saaresalu maßgeschneiderte Projektmanagement- und Geschäftsentwicklungsdienstleistungen für Kunden aus dem öffentlichen und privaten Sektor angeboten, wobei der Schwerpunkt auf dem maritimen, Transport- und Logistiksektor liegt. Im maritimen Bereich umfasst dies die Unterstützung von Regierungen bei weltweiten Digitalisierungsinitiativen, wobei das von der EBRD finanzierte „Georgia: Port Community System“-Projekt ein Vorzeigeprojekt in diesem Bereich ist.

EN Shipping konzentriert sich auf die Projektabwicklung und Beratung im maritimen Bereich. Das Unternehmen ist auf die Initiierung von Projekten, die Zusammenstellung von Teams, Projektmanagement und -durchführung sowie auf Fachberatung und -beratung im globalen Maßstab spezialisiert. Der CEO von EN Shipping, Eero Naaber, fungierte bei diesem Vorhaben als Projektleiter. www.enshipping.ee

Weitere Informationen auf Rumänisch: https://www.portofconstantza.com/pn/ro/stire/1/0/20699 

GEODIS wins Singapore Customer Experience of the Year at Asian Experience Awards 2024

GEODIS, a world leader in transport and logistics, has been presented with the Singapore Customer Experience of the Year – Logistics Award at the 2024 Asian Experience Awards. This accolade recognises the company’s efforts to enhance customer satisfaction through its technology-driven Voice of Customer (VoC) programme. 

GEODIS is committed to creating long-term value for its customers through a strong focus on customer rapport. To ensure a constant feedback loop and timely closure of service gaps, GEODIS introduced continuous Voice of Customer (VoC) program to 18 markets across the APAC and Middle East region, enabling real-time feedback and immediate action when necessary. This programme complements an annual Global Customer Satisfaction Survey, which provides a comprehensive overview of the customer experience across the organization, revealing key trends and enabling strategic decisions and long-term improvements.

Photo capture : Left to right: Florence Lee, Regional Sales and Marketing Director, GEODIS. Guillaume Sachet, Partner, KPMG in Singapore.
Photo credit : Asian Experience Awards

The VoC program deploys brief, targeted surveys immediately following critical interactions along the customer journey. This real-time, closed-loop feedback allows GEODIS to pinpoint and address potential service gaps within five business days, ensuring a swift and proactive approach to customer concerns. A unique feature of the programme is its ability to send automatic alerts and initiate follow-up actions once a survey response is received. This approach ensures that customer feedback is not only heard but acted upon promptly, turning transactional engagements into long-lasting relationships.

The VoC program also effectively transforms data into actionable insights. By leveraging advanced analytical tools, it identifies customer pain points and key satisfaction drivers. These insights enable prioritisation of issues and targeted improvements.

The success of the VoC program is reflected in GEODIS’ customer satisfaction scores, which have been consistently improving year-on-year. In 2024, 82% of customers surveyed in this programme indicated that they are either “very satisfied” or “extremely satisfied”. Additionally, the company’s Net Promoter Score (NPS) doubled to +48 in 2024, highlighting heightened customer loyalty and advocacy.

“Receiving the Customer Experience Award is a testament to our commitment to placing the customer at the heart of everything we do,” said Onno Boots, Regional President & CEO, Asia Pacific, and Middle East, “We firmly believe that delivering exceptional customer experiences is absolutely critical to our long-term success and growth.  Our VoC feedback programme has significantly strengthened our ability to build deeper relationships with our customers. Crucially, it ensures we can respond to their needs with greater agility and precision than ever before.”

GEODIS – www.geodis.com    

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in four lines of business: Global Freight Forwarding, Global Contract Logistics, Distribution & Express Transport, and European Road Network. With a global network spanning nearly 170 countries and 53 000 employees, GEODIS is ranked no. 5 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF group. 

“K” LINE to Support Victims of Typhoon Yagi in Vietnam

The Typhoon Yagi, which made landfall in northern Vietnam on September 7, caused severe damage to the area. We would like to pray for the repose of the souls of those who lost their lives and express our deepest sympathy to those affected by the disaster.

Kawasaki Kisen Kaisha, Ltd. (“K” LINE) has decided to provide a monetary donation of 2 million yen through the Vietnam Red Cross Society toward relief efforts in the areas damaged by the Typhoon.

We sincerely wish for the earliest recovery of the disaster-stricken areas.

Crucial Advice on Safe Transport of Charcoal Published

New “Guidelines for the Safe Carriage of Charcoal in Containers” have been issued by CINS, with the cooperation of the international Group (IG) of P&I insurance providers and TT Club. The regulatory requirements for transport by sea are outlined and additional precautionary measures proposed.

London, 3rd October 2024

The Cargo Incident Notification System (CINS), a safety initiative representing container shipping lines and maritime insurance interests has launched its latest advisory publication, ‘Guidelines for the Safe Carriage of Charcoal in Containers’.  It contains the provisions set out in the maritime dangerous goods regulations for the transport of this potentially combustible commodity, which is commonly shipped in volume, explaining these measures and providing additional guidance for all involved in this complex international supply chain.

The packaging, declaration and transport of charcoal must comply with the International Maritime Dangerous Goods (IMDG) Code.  Significant new provisions have been agreed by the IMO (Amendment 42-24) and will come into transitional effect from 1 January 2025 with mandatory compliance required as of 2026. The Amendment means charcoal will no longer benefit from any IMDG code exemption.  The Guidelines however strongly recommend early adoption of the new regulations and explain in detail how compliance may be achieved. 

The CINS Guidelines, prepared and published in conjunction with the IG and international freight and logistics insurer TT Club, states, “It is estimated that global production of charcoal for domestic and export markets is over 50 million tonnes per year¹. From the incident records created by CINS members, it is known that there were at least 68 fire incidents on board ships  between January 2015 and December 2022. Most of these incidents were caused by misdeclared cargo and therefore the carrier was not aware of the hazards presented.”

The practices set out in the document are intended to address safety concerns, recognising that the key driver for change arises from charcoal intended as a fuel for burning.  The guidance also notes that there are other technical types of charcoal, such as used for art materials, which have a different risk profile, urging carriers to establish effective due diligence processes.

In view of the sensitivity of this fuel cargo and history of incidents, the publishers are recommending that it should be treated as dangerous goods, regardless of current or previous regulatory provisions. It is vital to ensure that this cargo is properly prepared, declared and packaged for safe transportation.

To download the Guidelines, click on this link: CINS CHARCOAL GUIDELINES

¹2020 Global Forest Products Facts and Figures of the Food and Agriculture Organization of the United Nation (https://www.fao.org/ faostat/en/#data/FO)

About CINS — Cargo Incident Notification System

CINS is a shipping line initiative, launched in September 2011, to improve safety in the supply chain, reduce the number of cargo incidents on-board ships and on land, and highlight the risks caused by certain cargoes and/or packing failures. Membership of CINS comprises over 80 percent of the world’s container slot capacity, together with the Members of the International Group of P&I Clubs.

CINS provides analysis of operational information on cargo and container incidents which lead to injury or loss of life, loss or serious damage of assets, environmental concerns. Data relating to any cargo incident on-board a ship is uploaded to the CINS database. The data includes information on cargo type, nature, packaging, weight; journey (load and discharge ports); type of incident and root cause.  The Technical Advisory Committee is a CINS committee that includes Members of CINS and leading professional experts in relevant fields.

About The International Group of P&I Clubs (the International Group)

The International Group is comprised of 12 P&I Clubs that between them provide marine liability cover (protection and indemnity) for approximately 90% of the world’s ocean-going tonnage.

Through the unique International Group structure, the member Clubs, whilst individually competitive, share between them their large loss exposures, and also share their respective knowledge and expertise on matters relating to shipowners’ liabilities and the insurance and reinsurance of such liabilities.

Each Group Club is an independent, not-for-profit mutual insurance association, providing cover for its shipowner and charterer members against third party liabilities arising out of the use and operation of ships. Each Club is owned by its shipowner and charterer members, and its operations and activities are overseen by a board of directors, or committee, elected from the membership. The day-to-day operations of the Clubs are handled by professional managers, either “in-house” or external, who are appointed by and report to their Club board/committee.

The Clubs cover a wide range of liabilities, including loss of life and personal injury to crew, passengers and others on board, cargo loss and damage, pollution by oil and other hazardous substances, wreck removal, collision and damage to property. The Clubs also provide a wide range of services to their members including claims handling, advice on legal issues and loss prevention, and they regularly play a leading role in coordinating the response to, and management of, maritime casualties.

The International Group of P&I Clubs (igpandi.org)

About TT Club

TT Club is the established market-leading independent provider of mutual insurance and related risk management services to the international transport and logistics industry. The Club’s services include specialist underwriting, claims management and risk and loss management advice, supported by a global office network. TT Club’s mission is to make the industry safer, more secure and more sustainable. 

Established in 1968, TT Club currently services more than 1400 Members – container owners, operators, ports, terminals and logistics companies. Its membership covers the entire logistics journey, working across maritime, road, rail, and air ranging from some of the world’s largest logistics operators to smaller, bespoke companies managing similar risks. The Club is renowned for its high-quality service, in-depth industry knowledge and enduring Member loyalty. Its average annual customer retention rate is consistently over 95%, with some Members having chosen to insure with the Club for over 50 years. 

TT Club is managed by Thomas Miller – an independent and international provider of insurance, professional and investment services.

www.ttclub.com